HEALTHCARE TECHNOLOGY

The HealthVault
Digital Care Suite

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01

THE CHALLENGE

The Paradox of Digital Transformation in Healthcare

Healthcare is at a crossroads. While the promise of digital health is immense—improved patient access, more efficient care delivery, and enhanced data-driven diagnostics—the reality for many providers is a complex web of disconnected systems, security vulnerabilities, and high compliance burdens. Hospitals and clinics struggle to integrate legacy systems with modern telemedicine and patient engagement platforms.
The key challenges our client, a multi-location hospital network, faced were:

FRAGMENTED PATIENT DATA

Electronic Health Record (EHR) systems were not integrated with the patient portal or telemedicine platforms, forcing staff to manually input data and leading to a high risk of errors. This fragmentation also made it impossible to get a unified view of a patient’s health history.

LIMITED TELEMEDICINE CAPABILITIES

Their existing telemedicine setup was a basic, video-call solution that lacked integration with scheduling, billing, and clinical notes, creating a disjointed experience for both patients and providers.

CAPITAL CONSTRAINTS

The hospital network was hesitant to make a large, one-time investment in a new, comprehensive IT system, fearing the cost, complexity, and long implementation times.

SECURITY & COMPLIANCE NIGHTMARES

Healthcare data is a prime target for cyberattacks. The client’s existing IT infrastructure was a patchwork of solutions, making it difficult to monitor and secure. They were under constant pressure to meet stringent HIPAA regulations, and a single breach could lead to catastrophic financial and reputational damage.

Technology - Consulting - Solutions

02

THE SOLUTION

Divine by Design's HealthVault as a Managed Service

Divine by Design developed the HealthVault Digital Care Suite, a comprehensive, cloud-based platform delivered as a managed service. Our team handled the entire digital transformation, from secure infrastructure hosting to ongoing system maintenance and cybersecurity management, allowing the hospital network to focus on what they do best: patient care.
Our solutions include:

UNIFIED DATA PLATFORM

We created a central data hub that securely integrates the hospital’s legacy EHR systems with the new digital care suite. This provided a single source of truth for all patient information, enabling a holistic view of care.

INTUITIVE TELEMEDICINE INFRASTRUCTURE

The platform includes a full-featured telemedicine module that is seamlessly linked to scheduling, patient records, and billing. Providers can initiate secure video calls, access patient charts, and document notes in a single workflow, drastically improving the efficiency of virtual consultations.

PROACTIVE CYBERSECURITY MANAGEMENT

We deployed an advanced cybersecurity framework that includes 24/7 threat monitoring, intrusion detection, and data encryption. We manage all security updates and regulatory compliance, essentially providing a dedicated “Cybersecurity-as-a-Service” layer on top of the platform. This offloaded a massive burden from the client’s internal team.

PATIENT ENGAGEMENT PORTAL

We designed a user-friendly patient portal where patients can schedule appointments, access lab results, review their medical history, and communicate securely with their care team. This improved patient satisfaction and reduced administrative workload.

FLEXIBLE OPEX MODEL

The subscription-based pricing model eliminated the need for a large CapEx investment. The hospital network could scale the service up or down based on their needs, with a predictable monthly cost that aligns with their operational budget.

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THE RESULTS

Streamlined Operations and Enhanced Patient Care

The implementation of the HealthVault Digital Care Suite enabled the hospital network to achieve its digital transformation goals with remarkable efficiency and a predictable cost structure.

IMPROVED PATIENT EXPERIENCE

The new, integrated patient portal and telemedicine platform led to a 30% increase in patient satisfaction scores due to the ease of use and seamless access to care.

OPERATIONAL EFFICIENCY

The unified data platform and streamlined workflows reduced administrative overhead by 20%. This freed up staff to focus on more critical tasks, leading to better overall care quality.

REDUCED RISK & COST

By adopting a subscription model, the client eliminated the need for a multi-million dollar CapEx investment. Their IT costs shifted to a predictable OpEx model, allowing for more flexible budgeting and a clear return on investment from month one.

SCALABILITY FOR GROWTH

The cloud-native architecture of the suite allowed the hospital network to easily add new clinics and expand its service offerings, like specialized telemedicine consultations, without major infrastructure changes.

By providing a fully managed, subscription-based solution, Divine by Design allowed the client to move beyond the complexities of IT management and focus on its core mission: delivering high-quality, compassionate, and secure healthcare.

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